explicare is a GDPR-compliant service provider. We process your data with the utmost care and according to the strictest security standards.
explicare is designed for users in the EU/EEA and countries with EU adequacy decisions (including Switzerland, United Kingdom, Japan, Canada, New Zealand, Israel, South Korea, Argentina, Uruguay).
Notice for US users: You are welcome to use explicare, but we cannot guarantee GDPR-level protection for data originating in the United States. US federal law (particularly FISA 702, Cloud Act) may apply to your data regardless of where it is stored.
The entity responsible in accordance with the General Data Protection Regulation (GDPR), other data protection laws applicable in the Member States of the European Union, and other provisions related to data protection is:
The subject of this agreement is the processing of personal data by explicare on behalf of the customer. This includes in particular:
The duration of this agreement corresponds to the term of the main contract for the provision of transcription services. Data processing begins with the transmission of the data to be processed to explicare and ends with the complete return or deletion of all processed data after the completion of the project or upon explicit instruction from the customer.
As part of our services, the following types of personal data may be processed:
The processing is carried out exclusively for the purpose of:
The following groups of individuals may be affected by the data processing:
explicare processes all personal data exclusively within the framework of the contractually agreed arrangements and in accordance with the documented instructions of the customer.
All data is processed fully automatically without human intervention in the normal course of operations.
Otherwise: All persons entrusted with the processing of personal data are bound to confidentiality and have been instructed accordingly.
explicare implements comprehensive technical and organizational measures (TOMs) to ensure a level of security appropriate to the risk for the processed personal data. These measures are continuously evaluated and adjusted as necessary.
The implemented measures include in particular:
A detailed description of the TOMs can be provided upon request.
In the event of a breach of personal data protection, explicare will inform the customer immediately, but no later than 24 hours after becoming aware of the incident.
The customer can delete their account completely at any time.
Upon completion of the processing activities or upon instruction from the customer, explicare will either return all personal data and delete all existing copies or completely and irreversibly delete the data. The deletion will be confirmed in writing upon request.
Our AI technologies have been specifically developed for transcription requirements and offer the highest precision while maintaining data protection.
When optionally using AI technologies for transcription and translation, the following principles apply:
explicare uses the following technologies for AI-assisted processing:
The customer will always be informed about which data is processed with AI support. AI-assisted processes are documented and accessible for audits. The customer can decide at any time to restrict or terminate the use of AI.
We use selected Google services for certain use cases, with the following measures taken to protect your data:
This website uses Google Ads Conversion Tracking, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. When you click on an ad served by Google, a conversion tracking cookie is set. These cookies are not used for personal identification, but rather enable us to measure the success of our advertising.
Conversion cookies are stored on the basis of Art. 6 (1) (f) GDPR. We have a legitimate interest in analyzing user behavior in order to optimize both our website and our advertising.
If you do not wish to participate in tracking, you can deactivate it via the Google Ads Settings: https://adssettings.google.com/
This website uses Google Tag Manager. This service allows us to manage website tags via an interface. Google Tag Manager only implements tags but does not set cookies itself and does not collect any personal data. However, it may trigger additional tags that may collect data. Google Tag Manager does not access this data.
You can find more information here: https://www.google.com/intl/de/tagmanager/use-policy.html
This website uses Google Fonts, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Integration takes place locally or via a Google server. Personal data, in particular the IP address, may be transmitted to Google.
Google Fonts is used in the interest of a consistent and appealing presentation of our website. This represents a legitimate interest within the meaning of Art. 6 (1) (f) GDPR. If you do not wish this, you can block the use of Google Fonts via your browser settings.
Further information about Google Fonts can be found at: https://developers.google.com/fonts/faq
If you choose to pay with PayPal, your payment data will be transmitted to PayPal. This occurs in accordance with Art. 6 (1) (b) GDPR (contract processing). PayPal is a company of PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.
PayPal reserves the right to conduct a credit check. For this purpose, your data will be forwarded to credit agencies in accordance with Art. 6 (1) (f) GDPR based on PayPal's legitimate interest in determining your ability to pay. The result of the credit check may contain probability values (so-called score values). These may influence the decision to provide the payment option.
For more information, see PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
This website uses cookies to improve user experience and provide certain features. When you first visit the site, you will be asked for your consent to the use of cookies. You can adjust or withdraw your cookie settings at any time.
We use the following categories of cookies:
You can change your cookie settings at any time. Alternatively, you can disable cookies via your browser settings. Please note that this may limit the functionality of the website. Further information on managing cookies can be found at: https://www.allaboutcookies.org/.
For detailed information on the processing of personal data and your rights, please refer to this privacy policy.
Under GDPR, you have the following rights:
You can request information about the personal data we process about you at any time. This includes information about the purposes of processing, categories of data, recipients, and the planned storage period.
You can request the correction of incorrect or incomplete personal data. We will make the correction immediately.
You can request the deletion of your personal data ("right to be forgotten"), provided that processing is no longer necessary or other exceptions apply.
You can request the restriction of processing of your data if you dispute the accuracy or if the processing is unlawful.
You can receive your data in a structured, commonly used and machine-readable format and have it transmitted to another controller.
You can object to the processing of your data for reasons relating to your particular situation if the processing is based on legitimate interests.
To exercise your rights, please contact us:
If we process your data based on consent, you can withdraw it at any time:
Important: The withdrawal only applies to the future. Previous processing remains lawful.
For security reasons and to protect the transmission of confidential content, this website uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.
When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
We use automated procedures (AI) for the following purposes:
You have the right not to be subject to a decision based solely on automated processing. If you have concerns, you can request manual review.
You have the right to complain to a data protection supervisory authority about our processing of personal data:
The provider of this website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
This data is stored in accordance with Art. 6 (1) (f) GDPR based on our legitimate interest in ensuring the error-free operation of the website and improving our service.
If you send us inquiries via the contact form or email, your details from the form, including the contact details you provided there, will be stored for the purpose of processing your inquiry and in case of follow-up questions. We will not share this data without your consent.
The data entered into the contact form will be processed exclusively on the basis of your consent (Art. 6 (1) (a) GDPR). You can revoke this consent at any time.
If you create a customer account, the personal data you provide will be processed to manage your account. This processing is carried out in accordance with Art. 6 (1) (b) GDPR to fulfill the contractual relationship.
You have the right to view, correct, or delete your data at any time. Your data will be deleted after the expiration of statutory retention periods or at your express request.
This website uses Font Awesome icons to improve the display of content. Integration is via a content delivery network (CDN), whereby your IP address may be transmitted to Font Awesome servers.
Font Awesome is used in the interest of an attractive design of our website and is based on Art. 6 (1) (f) GDPR.
Transparency and data protection are central values of our work. If you have any questions about the processing of your data, we are available at any time.